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DELIVERY POLICY

DELIVERY CHARGES

All of our products are inclusive of delivery charges.

Kindly choose your preferred delivery day and time slot upon check-out.

DELIVERY DATES, TIMING & LOCATIONS

We deliver on specified dates and time slots which will

be provided on the calendar upon check-out via our logistics partner.

We are happy to deliver island-wide, except for the following locations: 

  • Army Bases

  • Jurong Island, Penjuru, Tuas

  • Airline Road

  • Sentosa

CHANGES TO DELIVERY TIMING/ LOCATION

Any changes to the delivery timing have to be done

at least 24 hours in advance via email to fleurbyark@outlook.com

with the subject (Delivery Change).

Kindly ensure that there will be someone at the delivery address on

the chosen date and time stated to collect the flowers personally.

 

Our logistics partner will deliver your flowers within the time slots chosen. We are unable to guarantee the exact time that your order will reach you. If you require your order to reach you at a specific time (e.g. 6pm - 7pm), there will be an additional surcharge of S$25 nett.

RE-DELIVERY CHARGES

In the event that a re-delivery is required, an additional fee of S$25 nett will be applied to your order.

 

We do not bear any responsibility for any missing or incorrect information. This extends to, but not exclusive of: incorrect address, no answer from both recipient and sender, incomplete address (no unit number, etc.). 

 

We will contact you directly to schedule a re-delivery and additional payment has to be made prior to the re-delivery.

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